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Connecting your systems

Connecting Mindshare radio channels Record Mindshare radio channels (MRadio) from multicast, with aliases, radio IDs, emergencies and GPS.
Connecting Mindshare phone lines Record Mindshare console phone lines (MPhone), with the caller's number and name, and optional call details.
Sending Mindshare console logs to RockRecorder Set up each console's rsyslog to send its call events, for ring time, who answered, holds and transfers on phone recordings.
Connecting ETC audio channels Record ETC audio channels from multicast RTP, with optional voice activation.
Recording other RTP audio (Generic RTP) Record any source that sends plain RTP audio, such as a console's audio mix, over multicast or unicast.
Recording Cisco phones (Built-in-Bridge) Record calls on Cisco phones through Cisco Unified CM's Built-in-Bridge, in stereo with the agent and caller on separate sides.
Recording Solacom call-handling positions Record calls on Solacom positions through Solacom's SIP recording interface, with the caller's name and number.
Recording analog audio with a USB sound device Record a radio's speaker or line out, a scanner, or a console's logging output through a USB sound device.

Administration

Storage and retention How long recordings are kept, how the nightly cleanup works, and how to keep recordings longer with a hold.
Encrypting recordings and backing up the key Turn on AES-256 encryption for chosen channels, and keep a backup of the key so recordings can always be played.
Archiving recordings Send copies of recordings to another RockRecorder, a network share or a folder, as they're recorded or once a day.

Troubleshooting

A channel has no recordings Work through the usual causes, from the quickest checks to capturing the network traffic.