Features

Recording

  • Mindshare radio channels and phone lines over multicast RTP
  • ETC audio, Cisco Built-in-Bridge and Solacom SIP calls
  • Each recorder runs as a separate service
  • Phone calls are written to disk while they record, so long calls survive a restart

Search and Playback

  • Browse by date and channel, or search a date and time range
  • Filter by channels, alias, unit ID, paging tone, or emergencies only
  • Waveform player with playback speed, volume up to 200% and auto-play next
  • Flag recordings to come back to, then play or export the flagged list

Transcription

  • Transcript for each recording, with timestamps
  • Transcripts included in report exports

Paging Tone Detection

  • Two-tone and paging patterns decoded in the background
  • Tones you define in the admin pages, named the way your agency uses them
  • Search by tone to find every page

Emergencies and GPS

  • Recordings made during a Mindshare radio emergency get a red badge
  • Emergency declared, acknowledged and cleared events are kept
  • Calls with a reported position open on a map

Reports and Statistics

  • Call volume and trends by channel and by radio
  • Heatmaps of the busiest hours and days
  • Report and ZIP exports

Phones

  • A recordings page built for phones, with channel and date filters and search
  • Tap to play, with lock-screen controls
  • Flags work the same as on the desktop

Administration

  • Users and groups, with access set per channel
  • Recording interfaces, channels and alias banks
  • Network, NTP time sync and storage settings
  • Storage limits by age and total size, cleaned up daily
  • External API for other systems

Radio Check (Parrot)

  • Set up a channel that plays each transmission back to the radio that sent it
  • Radio users can hear how their own radio sounds, any time